UX Researcher/ Service Designer

We are hiring a User Experience Researcher/Service Designer to join our talented Product Design team. As a User Experience Researcher/Service Designer, you will inform decisions about products and services through evidence-driven, user-centred, high-quality research. It’s an exciting time to join us: you will help shape the ways qualitative research is employed throughout the wider team.

You’ll be responsible for creating the best experiences for our customers, working closely with designers, developers, product managers and data teams to build a shared vision, and then delivering against this in a pragmatic way. You’ll lead your work, spanning multiple complex product areas, supporting a team of designers around you to help the team deliver high-quality work again and again.

Responsibilities

• • Conduct both generative and evaluative research studies
  • Create research plans that adapt to timeline constraints
  • Plan and perform qualitative research methods, such as interviews, usability testing, surveys, and workshops
  • Analyse and translate qualitative and quantitative data into clear insights
  • Working closely with Product, Development and Marketing teams to deliver product experiences that will place our digital experiences ahead of the market
  • Work closely with the analytical team to build an understanding of customer behaviour to measure the performance of our products
  • Engage stakeholders from different departments (i.e. Marketing, Product etc) in the user research process to help them familiarise themselves and empathise withuser insights
  • Collaborate to build the UX Research framework to drive efficiency in the researchactivities
  • The Service Designer will support the end-to-end design of the existing and new services to ensure compelling, seamless user experience
  • Facilitate the product vision by researching, conceiving, sketching, and user-testing experiences under guidance of the Snr. Service Designer
  • Work independently under the guidance of the Head of Design

Skills & Experience

• • Strong experience as a UX researcher or service design.
  • Extensive experience with different types of research projects: both generative vs evaluative research.
  • Strong understanding and experience of a range of user research methods, when to use them, and how to apply them correctly. This includes both qualitative and quantitative methods such as usability testing, user interviews, and surveys.
  • Expert-level experience in planning, scoping, conducting, analysing, and communicating research.
  • Experience in quantitative research methods and product analytics to find digital trends and understand user behaviour.
  • Ability to define key metrics and evaluate project success.
  • Confidence in presenting user research and promoting UX principles and championing the voice of the customer.
  • Experience working to strict deadlines and on different projects over a period.

Mindset and Behaviours

• • Has a strong sense of ownership and proactively advocates for the end-user
  • Open to taking on new challenges and learning new skills
  • Collaborative, curious, empathetic, open-minded, innovative