Automotive

Service Designer

Archived
Full Time

Nissan Motor Corporation

The role:

The role of the Service Designer is to Build and Shape the best customer journey for our Connected Car business, join us

Responsibilities include:

  • The Service Designer will support the end-to-end design of the services to be offered by Nissan to ensure compelling, seamless user experience.
  • Facilitate the product vision by researching, conceiving, sketching, and user-testing experiences under guidance of the Snr. Service Designer.
  • Theorize original ideas that bring simplicity and a seamless user experience to complex designs.
  • Develop intuitive customer journeys using digital mock-ups for connected services, working closely with counterparts across functions
  • Help translate planning requirement (“service intention”) into engineering requirements
  • Ensure specification consistency between programs and brands including UX & UI
  • Act as an advocate for user-centered design to ensure well-designed products, with features and interfaces that allow users to accomplish their tasks easily and efficiently

Background & Experience: 

  • Experience in Service Design, User Experience and Product Design
  • Bachelors or equivalent education
  • Experience in Figma or similar interface tools.
  • Ability to break a complex service into separate processes and user journey sections
  • Ability to apply insight and research into creative thinking and idea generation.
  • Understanding of the principles of customer experience and customer journeys.
  • Ability to work in cross-functional international environment building relationships with many stakeholders.
  • Well-developed organizational skills able to manage multiple activities in parallel.
  • Ability to brief delivery teams with customer & business requirements in mind
  • Passionate about improving customers’ lives.
  • Good written and verbal communication skills.
  • Full drivers license essential to fulfill the role as you will be required to drive our Nissan vehicles.
Location
London, United Kingdom
Type
Full Time
Industry
Automotive
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