Senior Service Designer

Overview

We have 1 vacancy in the BOLD Victims Pathway Pilot for a Senior Service Designer, within the Data & Analysis Directorate. This is a fixed-term contract, ending 31st March 2025.

The BOLD programme is a cross-government initiative delivered in partnership between the MoJ, the Department of Health & Social Care (DHSC), Public Health Wales (PHW) and the Department for Levelling Up, Housing & Communities (DLUHC).

Public services collect a large amount of data which is used to improve the quality of services offered to the public, but it is often not shared between organisations, making it difficult to understand whether certain services have been effective.

The BOLD Programme, backed by £28.3M of investment from HM Treasury, will improve the connectedness of government data so that policymakers and those working on the frontline of UK public services have better quality evidence on what works in supporting victims, reducing homelessness and substance misuse and helping offenders turn their backs on crime. Understanding what services best help prison leavers into work could help to prevent thousands of people becoming victims each year and save some of the £18 billion annual cost of repeat crimes.

The programme has 4 demonstrator pilot projects focusing on substance misuse, homelessness, victims of crime and reducing reoffending, which aim to utilise the linked dataset when it is created. The demonstrator projects are so named because they are pilots for the ethos behind BOLD, striving to demonstrate the value of linking data across departmental boundaries and then using the insights to improve the experiences of vulnerable people.

Each pilot is being run by a multidisciplinary team comprising professionals from Policy, Analysis and Technology, all funded by BOLD and working full-time on the programme.

The BOLD Victims Pathway Pilot

The BOLD Victims Pathway Pilot is focuses on better understanding the victims’ data landscape and improving outcomes for victims by improving  the data held on them.

The Victims pilot has partnered with a third sector sexual violence support service to  use and test insights gathered from statistics data analysis. As part of the next stage, the pilot would like to conduct service design to develop a deeper understanding of barriers that victims face when accessing third sector support services and prototype changes to services to improve victim engagement. This project is likely to be focused at victims of rape and sexual violence.

It will use findings to improve the current understanding of what works within the sector to develop and improve policy initiatives.

We welcome applications from candidates based across the UK. Candidates will have the option of being based in the Leeds or London HQ offices (with flexible working arrangements available) or your nearest Justice Collaboration Centre or Justice Satellite Office.

Alternative locations may be available and will be discussed and agreed on the completion of background checks.

Applicants must be willing to travel to Essex regularly.

Interviews are likely to take place from 15th April and will be held via MS Teams. We will keep a merit list for a year for those who successfully pass the interview board but who are not offered a post.

About Data & Analysis

We are passionate about improving justice outcomes through innovative research, data and analysis. In Data and Analysis, we provide high quality data and analysis helping to ensure strategic, policy, finance, corporate and operational decisions are based on robust evidence.

We create a culture in which people are empowered with the data and information to make excellent decisions; using cutting edge tools, techniques and collaboration; putting evidence at the heart of the justice system.

We are a multi-disciplinary team of around 650 staff that sits at the heart of the Ministry of Justice providing analytical support across a diverse and exciting agenda. We work in a dynamic and fast-paced context and our skills are in heavy demand across the Ministry of Justice. Our collaborations beyond government are seen as ground-breaking. The Data and Analysis community is made up of analysts and specialists including: Social Researchers, Economists, Operational Researchers, Statisticians, Data Engineers, Data Scientists and other data specialists (such as data strategists, data dissemination, generalists and assurance experts).

For the successful service designer, we will also ensure you are linked into the wider service design community located in Justice Digital to support your work and development.