Service Designer

As a Service Designer, you’ll:

• Work independently, with guidance and support of a Lead Service Designer
• Design end-to-end services that meet user needs, solve problems and achieve desired outcomes
• Help the team articulate hypotheses for user research
• Explain design problems, ideas and decisions to others clearly
• Use design to take advantage of opportunities and mitigate risks
• Interpret data and research and incorporate this into your work
• Facilitate design sessions with other designers, user researchers and stakeholders

We will use the essential criteria below to evaluate you during the recruitment process. Make sure your CV and cover letter detail how you meet the criteria.

As a Service Designer, you’ll have experience:

• Designing end-to-end services that meet user needs and desired outcomes
• Working with others to design inclusive and accessible services
• Using design to take advantage of opportunities and mitigate risks
• Explaining clearly design problems, ideas and decisions to others
• Using research and data to develop, test, and iterate a design idea
• Planning and running design sessions with other designers, user researchers and stakeholders