Senior Service Designer

What’s the role? 

The Digital & Service Design group (D&SDG) provides a number of services through its practice-based model including user-research, service design, business analysis, change management and product management. D&SDG owns the customer experience for the division and is building its in-house capabilities around Digital Product Management and User Centred Design.

This role will work with senior product owners and programme directors to develop design concepts and leading service design activities across multiple or highly complex services.

You’ll work in an environment following Agile principles, with multi-disciplinary teams including business analysts, user researchers, product managers, delivery managers and developers. On a day-to-day basis, you will work on designing, prototyping and building of new digital services, that are user-centred and accessible. You will also work closely and collaboratively with product managers to look at how to enhance and improve existing services.

You will lead the design of services on complex programmes and support the wider organisational objectives and strategic priorities. You will need to think holistically about the big picture whilst also being comfortable working on the detail.

You will also guide, support and lead other designers who are part of the core UCD team, providing expert insight into how to select the correct methods, assess the best options for the agency and how to prioritise tasks against the agency needs.

Who are we looking for?

The successful candidate will have significant experience of leading service design activities within an agile environment.  You will be comfortable co-ordinating customers, colleagues and stakeholders; getting hands on with research and data to deliver insights; and creating artefacts that will help the Agency understand how to deliver great services and business benefits.

You will be experienced in overseeing user-centred design activities, mentoring others and providing strategic guidance and have a track record of advocating for people and user needs in all aspects of design work, and of UCD and service design.

You will be a skilled communicator, able to explain and influence a wide range of different stakeholders, in order to build trust and mutual understanding and agreement.

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification! 

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The selection process:

We use the Civil Service Success Profiles to assess our candidates.

• Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. Please complete the ‘Work Experience’ section of the application fully, providing details of your previous roles, clearly describing your achievements and key responsibilities.
• Presentation, shortlisted candidates will be asked to prepare a short presentation for the interview aligned to the criteria marked with ‘P’ in the person specification. More information to be given if you reach this stage.
• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths criteria, marked with ‘I’ in the person specification.