Lead Service Design

About us

The London Borough of Hounslow is dedicated to its residents. Through our ambitious programmes of change and transformation we’re connecting and delivering support, opportunities and transformation across the borough that will make a huge difference to everyone who lives and works here. Service Design plays a dynamic role in how we operate, is at the forefront of the delivery of our corporate plan and makes vital connections between the important programmes we deliver.

About the role

As Service Design Lead you’ll join our new Programmes and Change Function, and use all your professional skills to set up and develop the frameworks required for this to be successful. You’ll be at the centre of design thinking, systems creation and business analysis, and be responsible for the promotion and delivery of the methods used to generate change. A high-profile role, your work will involve quality assurance and the leading and management of design teams who are focused on complex, cross-cutting programmes. These teams will include subject matter experts and support staff, consultants, contractors and stakeholders including senior managers, external partners and elected Members.

About you

An experienced and passionate Service Design professional with the skills to facilitate service design, systems thinking and other techniques, you’ll have an open-minded approach to solutions, a genuine desire to listen to diverse voices, and the ability to design imaginative solutions with our residents and staff. Highly proficient in creating positive working relationships with junior and senior colleagues, you’ll possess motivating team-working skills and take a lead-by-example approach to everything you do. An inspirational coach and mentor, you’ll be an advocate of listening to residents’ voices as key to the success of designing transformative and innovative ways of delivering services.