Senior Service Designer

You’ll work within our team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation. You’ll be comfortable in all aspects of service design from needs definition, journey mapping, blueprinting and storytelling to facilitating workshops and being the subject matter expert in design thinking methods, using evidence to influence stakeholders.

You’ll love your craft and enjoy developing others across the business. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.

It’ll be your role to:

• Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
• Facilitate workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well – informed.
• Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
• Research and document current – state services and experiences, and communicate future -state services
• Lead others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Take ownership for your own and others’ development and help them to succeed through coaching and mentoring.
• Collaborate closely with other designers, product owners, and engineers.
• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys

About you

• A highly – motivated, proactive and driven approach to achieving individual and collective goals.
• The ability to cultivate an environment that encourages innovation and continuous improvement.
• Strong relationship building skills, who can use empathy to find opportunities to bring people together.
• Credibility when dealing with senior audiences with the confidence to provide a healthy challenge where appropriate.
• Calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
• An innovative approach to problem solving, and the skill to bring others on the journey with them and encourage their input.
• Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non – technical audiences.
• Experience in research and design methods