Service Designer

The Role

We’re recruiting for Service Designers here at Justice Digital, to be part of our warm and collaborative Probation team.

This role aligns against Service Designer from the Government Digital and Data Framework

You’ll be welcomed into a thriving design community and into multidisciplinary teams, alongside user researchers, product managers, software developers and others to deliver world-class, user-centred services.

As well as doing great work, we’re creating a place that’s great to work in. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

A Service Designer at the Ministry of Justice typically:

• Analyses and interprets user needs and business objectives in complex service areas
• Develops design concepts and service blueprints that reimagine how services can be delivered end-to-end
• Facilitates design workshops with users, delivery teams and senior stakeholders
• Designs and tests digital prototypes at speed to explore ideas and reduce risk
• Contributes to the Design Community of Practice and helps grow design standards and best practice

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

To be effective in this role, you should have proven experience or knowledge of:

• Design communication; you will be able to explain problems, design ideas and design decisions to others, using appropriate tools and methods

• Designing for everyone; designing in collaboration with others to design and deliver inclusive, accessible and sustainable services that meet the needs of users and appropriate standards

• Designing strategically; aligning design work to the service user needs, team goals and strategic objectives of the organisation, identifying risks and opportunities, and how to navigate them.

• Designing together; planning and running design sessions with the team, service users or stakeholders. Understanding who to identify and engage through the design process.
• Evidence based design; able to thread evidence into design decisions, using analysis, synthesis to clearly explain evidence relevant to users or a service.

• Iterative design; able to apply iterative design principles and agile methodologies, iterate designs based on research, prototype and test design ideas using a range of design tools and techniques.

• Leading design; able to lead and coordinate design work in the team, with support, communicate the value of user-centred design and support other designers.