Senior Service Designer

The Service Design Team plays a vital part in large scale, strategic work exploring the innovation space, examining ambiguous opportunity areas and bringing definition to and shaping what new value propositions Just Eat Takeaway should prioritise in the future – working with senior leaders across the business to help frame, prioritise, and drive forward new opportunity areas. You’ll be joining a small but influential team leading projects that are focused on exploring new solutions or future states to help drive growth and differentiation of our longer-term product & tech strategy, embedding a service design and user-centered approach into the work you do.

You’ll also play a vital role in scaling the impact of service design practice across our 120+ UX team & 2000+ Product & Technology organisation.

These are some of the key ingredients to the role:

• Lead large-scale, complex service design and future value proposition projects, from inception to the beginning of delivery
• Work as a part of a multidisciplinary team to conduct market research, workshop facilitation, problem framing, and brainstorming whilst building positive stakeholder relationships
• Develop clear narratives, stories, and visions based on user needs and business insights – marrying both qualitative and quantitative from various sources to influence senior stakeholders on the future direction of an area
• Scope and conduct research with a variety of users and business stakeholders – from front-line workers to c-suite executives
• Present and communicate your findings to a broad set of audiences, including senior stakeholders across the business to influence decision making
• Facilitate collaboration and alignment on the project on an ongoing basis to achieve a bought-in vision from stakeholders

What will you bring to the table?

• Significant industry or consultancy experience in a Service Design or Strategy role applying human centred design in complex and/or scaled organisational environment
• Experience in applying creativity to develop and apply a wide-range approaches, methods, and processes that require research, facilitation, visualisation and heavy synthesis to help teams consider new paths forward that deliver both user and business value
• Experience leading complex projects that require meeting the needs of multiple user groups, whilst working closely with cross-business stakeholders
• Experience visualising work and transforming into compelling narratives – from mapping service journeys and blueprints to curating compelling narratives that incorporates data and insights to help drive strategy, prioritisation, decision making, and/or roadmapping
• Exceptional stakeholder management and communication skills