Service Designer
Islington Council
Job overview
Be at the heart of future public service design by joining our Digital Services team.
As a Service Designer, you will play a pivotal role in shaping the way we deliver services to our residents, making those services and associated digital products more user-centred and efficient.
You will collaborate closely with multidisciplinary teams to conceive, design and deliver end-to-end digital services. You will also be responsible for advocating for the needs of our residents and ensuring that our services meet their expectations.
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As part of our Digital Strategy and Design team you will collaborate with user researchers, business engagement professionals, and product development specialists. You will lead the identification and design of end-to-end digitally enabled services.
You will inform and deliver on digital transformation plans for council services. This will include leading on mapping service and user journeys, and helping services understand opportunities to transform.
You will deliver prototypes of innovative design proposals and interactions to help service areas understand the possibilities of change.
The successful candidate will benefit from a role that will expand as you develop skills and experience. We are seeking candidates that can demonstrate an understanding and application of service design principles, practices, and methods, including the application of user research.
Working for our organisation
Digital Services is the central hub for technology support to Islington Council. Delivering core IT services and IT/Digital projects across all council services. We aim to provide exceptional experiences for the users of our digital products and services.
The Service Designer will work in an exciting and diverse environment with various teams across Digital Services and a wide range of council departments. You will develop relationships across the council, as you develop and inform the future of our digital products and service design.
Closing date: Sunday 7th January 2024 at 23:59
Proposed Interview date: from 19th January 2024
To hear more about our journey and how you might help us to achieve our aspirations please contact, Mark Edridge, mark.edridge@islington.gov.uk
Detailed job description and main responsibilities
- Design end-to-end services across all channels.
- Define user needs, business objectives, scope, constraints, evaluation and prioritisation of user stories.
- Collaborating to develop user insights and transformation opportunities.
- Apply user research findings to design and iterate services.
- Evaluate design options.
- Building service patterns across the organisation which encompass not just digital service delivery but all channels and methods of access.
- Developing our methodology and service design practices.
- Prototype services and interactions.
- Contribute to innovation and project investment cases.
- This position may require a Disclosure and Barring Service ( DBS ) check to be completed for successful candidates.
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