Academia and education

Service Designer

Full Time

Imperial College London

Job summary

Are you passionate about designing experiences and interactions that make health and healthcare better?  The Helix Centre is looking to recruit a Service Designer to work on healthcare products and services for our NHS partners, care organisations, and national charities.

At Helix, we design products and services that tackle health challenges by putting people and their needs at the centre of what we do. We operate out of St Mary’s Hospital, and are part of the Institute of Global Health Innovation at Imperial College London. Founded by Imperial College London and the Royal College of Art, we are a multi-disciplinary team of designers, developers, clinicians and academics on a mission to improve health and healthcare for all.

With our unique location in a hospital and university, this role offers the opportunity to collaborate closely with patients, professionals, communities and colleagues from other disciplines in the design of inclusive and accessible services, in particular for Imperial College Healthcare NHS Trust where we are co-located.

If you’re passionate about using human-centred design frameworks to understand and co-design solutions to challenges facing patients, staff and the public, and want to do work that makes a lasting difference to people’s lives, then this could be the job for you.


For more information:

Duties and responsibilities

In this role you will:

  • Formulate user research plans and conduct research with relevant stakeholders, (e.g. patients, healthcare professionals, academic experts and members of the public)
  • Develop and deliver participant recruitment plans that consider ambitious goals around accessibility, diversity and equity.
  • Map and communicate user journeys and processes to facilitate co-design processes.
  • Articulate research findings and draw insights that can inform subsequent stages in the project for all team members, to ensure that the identified user needs can be met.
  • Prepare concepts and designs in collaboration with users and other stakeholders .
  • Deliver user testing of a variety of user interfaces or physical prototypes with representative users.
  • Plan and manage all phases of a design project and proactively anticipate and manage stakeholder needs.
  • Participate in multi-disciplinary team meetings to discuss and agree product development strategies and prioritise outstanding tasks.
  • Participate in education activity with students on selected courses at Imperial (such as our Health and Design Masters course)

Essential requirements

This role would be suited to a Designer with experience of user research and design of inclusive and accessible services and content, ideally in the field of health and care.

  • Undergraduate degree (or equivalent) relevant to the position, e.g. Interaction Design, Product Engineering, Service Design, Visual Communication
  • Demonstrable experience in professional design roles using human-centred design theory
  • Ability to work in a fast-paced environment as part of a small, creative and motivated team
  • Design skills including user research, ideation, prototyping, user testing and concept presentation
  • Use of Adobe Suite (or equivalent), Sketch (or equivalent) and Miro (or equivalent) to an expert level
  • Excellent visual presentation skills, written and verbal communication
  • Good understanding of relevant standards, regulations and procedures is a plus (e.g. accessibility standards, ethics, data protection, device regulation, etc)
London, United Kingdom
Full Time
Academia and education
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