Technology

Service Designer

Full Time

IBM

Service designers work to create end-to-end and front-to-back enterprise experiences for prospects, customers, business partners, and employees that span face-to-face and digital interactions. They use human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels.

Your Role and Responsibilities

We are looking for a Service Designer to join an agile team. The role will involve:

  • Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
  • Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
  • Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
  • Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
  • Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
  • Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.

Required Technical and Professional Expertise

  • Experience of planning, scoping, conducting analysis and communicating Service Design throughout the Agile product development lifecycle.
  • Experience of planning and facilitating workshops to reach a specific outcome
  • Experience of working within an Agile scrum team (working across Designers, Product Owners, Developers, Business Analysts and other Researchers)
  • Ability to convert a single or a group of research findings into specific prioritised recommendations.
  • Ability to use tooling that supports the creation of service design artefacts
Location
London, United Kingdom
Type
Full Time
Industry
Technology
Apply for Job

Job Details

Date Posted
12/06/2024
Status
Active
Location
London, United Kingdom
Industry
Technology
Type
Full Time
Position
Mid level
Job Expiry
August 11, 2024
Salary
unspecified
Apply for this job

More jobs at IBM

Service Designer

IBM

job location
Manchester, United Kingdom
industry
Technology

Service Designer

IBM

job location
London, United Kingdom
industry
Agency / Consultancy

Service Designer

IBM

job location
Manchester, United Kingdom
industry
Agency / Consultancy


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in London


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from London

Service Designer

Close Brothers

job location
London, United Kingdom
industry
Finance

Senior Service Designer

Hippo

job location
London, United Kingdom
industry
Agency / Consultancy

Senior Service Designer

Ministry of Justice UK

job location
London, United Kingdom
industry
Government

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down