Service Designer

As a Service Designer, you will play a pivotal role in embedding innovation, agile, and human-centred design practices across the organisation.  You’ll achieve this by working across a portfolio of initiatives and projects that enhance the lives of local people as well as the working experience of Council staff.

What You’ll Do

A portfolio of projects: You’ll support the planning, and coordination of service design activities within a range of projects and as part of a multidisciplinary team.

Collaboration and co-design: Ensure that the views of all parties, including residents, are fully considered, verified, and validated.

Innovative Practice: Identify insights and transform them into ground breaking ideas, concepts, initiatives, and service designs.

Experiment and Prototype: Use a range of methods to prototype services and experiences, ensuring a human-centric approach.

About You 

This role will be ideal for you if the following statements describe you…

Service Design: You are an experienced service designer who has a range of tools ready to be deployed on a variety of challenges.

The spirit of adventure: You want to learn and experience new things. You’re curious about how and why things work the way that they do.

Social Impact: You care about people and are driven to make a positive social impact.

Adaptability: You are comfortable with a certain amount of ambiguity and can be flexible in your work based on what’s needed at various stages of a project: playing an integral part of a dynamic, multi-disciplinary team.

Change Agent: You strive to accelerate organisational and cultural change by embodying design and innovation mindsets and practices.

Our Priorities

Below are three areas  of work that are priority areas of focus for our team at the moment

The Future of Work: The mission of this programme is to understand and leverage the opportunities that the adoption of emerging and disruptive technologies present as a catalyst for long term sustainable change.

Community Connections: The mission of this programme is to create a dynamic blueprint for how we design future services that exceeds the expectations of our diverse communities and creates a sustainable and adaptive model of local government, fit for the future.

Crisis Intervention:  The mission of this project is to understand how to approach complexity and as an organisation we are seeking to design and test a new model for delivering crisis interventions.

Where We Work

At Ealing, we embrace the flexibility of remote work, with what we consider a healthy mix of office working at Ealing Headquarters and on-site work in communities across the borough. We’ll work with you to ensure a work arrangement that suits everyone.

The skills and experience that would help in the role

• Be able to conduct independent research from a range of sources, make sense of what you find and present it back coherently to a range of audiences including senior leaders and residents
• Be able to communicate well, in writing and verbally, online and in-person
• Be able to build trust and rapport
• Be comfortable with online collaboration tools and Microsoft Office
• Learn how to run and facilitate workshops both online and in-person
• Design and test solutions to messy problems