Service Designer

Digital Catapult is looking for a mid-weight Service Designer. Digital Catapult works on complex and ambiguous projects to help others unlock the value of emerging technology. Design at Digital Catapult advocates for human-centric thinking in everything we do. We are a small and passionate team. We work on diverse projects across all our technology areas, domains and project governance structures (commercial, collaborative research and development, ecosystem building). The work can include long-term design consultation within large consortium projects, supporting development of new propositions, commercial discovery or leading short design sprints. We work in cross-discipline teams, including technologists, product managers, engineers, innovation practitioners, domain experts and project managers. Stakeholders and collaborators may include large and small businesses, start-ups, government or EU research initiatives, academic institutions. Digital Catapult works between public and commercial, between research and delivery. We get the opportunity to see what industry cares about now and where technology will be used in the future.

What You’ll Do

• Supporting cross departmental project teams on commercial and non-commercial projects
• Supporting in the scoping and planning of new projects
• Be the representative for human-centred design thinking within project teams
• Contributing to and running the discovery and design phases of commercial and research projects
• Create safe spaces and times to facilitate design critiques and constructive feedback
• Demonstrate adaptability – Work with ambiguous briefs and provide clarity
• Service design – User journeys, process mapping, blueprints and design sprints.Translating research into insights, ideas and concepts
• Design Research – User and stakeholder interviews, observation, communicating research to wider team and stakeholders
• Concept development – Developing strong project concepts that can then be built out into prototypes
• Workshops – Design, deliver and support workshops with clear goals and outputs
• Collaborative working – Be a strong communicator and facilitator working with all teams at the Catapult and our wider collaborators
• Stakeholder management – Working closely with team members to ensure relationships with all project partners are supported successfully
• This role is based in King’s Cross, London. We offer hybrid working. Some travel for client site visits may also be required

What We’re Looking For

• Relevant past experience in using Service Design tools and methodologies
• Enthusiastic Champion – confidence in your abilities, approaches and processes, able to work independently and autonomously
• Ability to communicate clearly and adapt your approach for different audiences
• Experience or interest in advanced technologies
• Great teamwork and collaboration skills
• Qualification in product design, service design, strategic design or equivalent is desirable, but not essential
• Experience working in a commercial or government setting
• Proficient using digital tools such as the Google ecosystem, Miro or Mural, Adobe Illustrator, Figma or equivalent. Confidence in learning new ones
• Examples of previous work – a full portfolio is not required.