Service Designer

Join the Close Brothers Technology Team where you will contribute to the design of cross-channel experiences that simplify complex processes and shape digital services that meet user needs and business goals.

Working as part of the Experience Strategy & Design team our ideal team member will have previous experience in leading the design of new and optimisation to existing digital services, both individually and as part of a team with excellent communication and stakeholder skills.

Responsibilities

• Practice insight led design using user needs and business objectives to drive the development of new and existing services.
• Create service concepts illustrating optionality and different approaches that can be taken to deliver a service.
• Design intuitive and engaging digital products, simplifying complex scenarios and processes.
• Maintain focus on information architecture and user experience to ensure products meet user needs, are highly usable and accessible.
• Analyse user needs and business objectives in complex service areas.
• Use primary and secondary research to deepen Close Brothers understanding of their target audience.
• Provide coaching to business stakeholders and practitioners from other Centres of Excellence on Design Thinking and Service Design.
• Work in partnership with Risk, Legal and Compliance to deliver the best user experience whilst still meeting regulatory and legal requirements.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Experience forming strategies and roadmaps for digital services.
• Experience documenting existing and defining future service blueprints and experience maps.
• Experience conducting user and channel research, and synthesising and communicating insight to stakeholders.
• Experience practicing UX techniques including concepting, wireframes, and creating design specifications.
• A high proficiency in analysing data and insight to drive targeted measurable improvements to digital services and channels.
• Experience applying user centred design methods and design frameworks (such as Google Sprint, Design Thinking, and WCAG) to design for complex problems.
• Skilled in use of design and prototyping software and remote testing tools such as Figma and Miro.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Experience in Financial Services sector.
• Basic understanding of digital marketing practices and techniques.