Senior Service Designer

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Ready to design the future? Join the fabulous Close Brothers Strategy & Design Team and help craft seamless, cross-channel experiences that turn complex processes into pure simplicity, all while delighting users at every click!

We’re on the lookout for a creative powerhouse who’s passionate about shaping digital services that truly make a difference. If you’ve got a flair for visualising service concepts, exploring different delivery approaches, and love collaborating with stakeholders, we want to hear from you!

RESPONSIBILITIES

• Use insight-led thinking to shape services that balance user needs with business goals, creating experiences that truly resonate
• Blueprint seamless journeys across channels and touchpoints, turning complexity into clarity and delight.
• Strategise how our digital landscape evolves, crafting future-ready experiences that keep us ahead of the curve.
• Design intuitive digital products that make even the most complex scenarios feel effortless, with a strong focus on usability and accessibility.
• Share your design wisdom through coaching, championing Design Thinking, and collaborating with stakeholders to deliver value while meeting legal and regulatory needs.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Shaped and optimised digital services from the ground up, both independently and as part of a collaborative team.
• Built roadmaps and customer journey frameworks that guide organisations toward smarter, more user-focused digital experiences.
• The know how to conduct and communicate user and channel research, turning data into design magic that stakeholders love.
• Confidence with concepting, wireframes, and design specs, and you know how to make complex services feel beautifully simple.
• Applied user-centred design methods like Google Sprint, Design Thinking, and WCAG to create accessible, impactful solutions.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Experience in Financial Services sector.
• Basic understanding of digital marketing practices and techniques.