Service Designer

Job Description:

We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical expertise to shape exceptional digital-first experiences.

Key Responsibilities:

– Lead Service Design Projects

Drive end-to-end service design engagements, including facilitating client workshops, leading ideation sessions, developing service concepts, blueprints, and other key artefacts by integrating research, design, business, and technology perspectives.

– Design Digital-First Experiences

Independently create innovative and complex digital experiences that align with commercial objectives, such as increasing digital channel adoption and delivering measurable business outcomes.

– Apply Research and Data

Translate research findings and data insights into actionable design solutions that address user needs and business goals.

– Uncover Customer Insights

Utilize advanced design research methods to identify latent customer needs and pain points, and map intricate user journeys and service processes.

– Promote Design Excellence

Stay ahead of emerging trends in digital service design and actively share knowledge and best practices with the team to foster continuous learning and innovation.

– Enhance Team Processes

Identify and implement opportunities for process improvement within the service design function, ensuring consistency, quality, and effective cross-functional collaboration.

– Mentor and Support Team Growth

Guide and mentor junior service designers, enhancing the team’s capabilities and serving as a technical expert and resource.

The skills you’ll need to succeed:

– User Centred Design – Service Design – User Journey Mapping – Design Strategy – Customer Advocacy – Service Development – Workshop Coordination – Quantitative Analysis – Behavioural Analysis – Requirements Management – Design Pattern Recognition – Design Delivery – User Experience Strategy – Prototyping – Agile Methodologies