Lead Service Designer

Essential:

● 5 years of experience as Service Designer, CX Strategy.

● Strong hands-on experience in discovery research, synthesis, systems mapping, and service blueprinting.

● Ability to independently execute assigned discovery and design tasks with minimal supervision.

● Experience translating complexity into structured insights and design frameworks.

● Strong communication, facilitation, and storytelling skills.

● A portfolio or case studies demonstrating practical application of service design to solve real business problems.

Nice to Have:

● Experience working within enterprise or consulting environments.

● Exposure to service transformation, process improvement, or operational design initiatives.

● Familiarity with opportunity prioritization or impact assessment frameworks.

● Experience collaborating closely with senior designers, product, and business stakeholders.