Service Designer

What  you’ll be doing

 If you thrive in complex design environments, then the Enterprise Experience Design (eXD) Team at Lloyds Banking Group is where you belong.

As a Service Designer, you’ll be at the forefront of innovation, primarily supporting our Data Management area. You’ll navigate the intricate world of Data, collaborating closely with engineers, product owners, and consumers to deeply understand user needs and behaviours.

You will employ rapid user testing techniques, crafting and refining end-to-end consumer-centric journeys and North Star experience visions for a variety of products and services.

As a Service Designer, it’ll be your role to:

• Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.

• Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.

• Running workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.

• Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.

• Support the research and document current and future state services.

• Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.

• Take ownership for your own development.

• Collaborate closely with other designers, product owners, and engineers.

• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.

• You’ll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.

• You’ll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

• Additionally you’ll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non – technical audiences and will have experience in research and design thinking methods

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

 We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

 We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies