Lead Service & Product Designer

Where does this role sit

This role is in the Cloud Servicing Platform. We’re designing a new seamless digital experience for our analytics and data colleagues on modern Cloud technology platforms. This will evolve our Data Analytics and Artificial Intelligence capability, where we’ll enhance the platform offering to enable the exploitation of data and analytics in the public cloud.

This will mean demonstrating Google Cloud Platform capabilities, products and services but also involve operating across our multi-cloud environments to ensure the entire breadth of our data user community are being served.

So, in this lead role, you’ll work with digital leaders and engineers from diverse backgrounds across all areas of the organisation that depend on data or insight derived from data. It will involve all aspects of service design – from needs definition, journey mapping, blueprinting and storytelling to facilitating workshops and being the subject matter expert in design thinking methods, using evidence to influence stakeholders.

Together we make it possible.

It’ll be your role to:

• Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
• Facilitate workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well – informed.
• Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
• Research and document current-state services and experiences, and communicate future-state services
• Lead others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Take ownership for your own and others’ development and help them to succeed through coaching and mentoring.
• Collaborate closely with other designers, product owners, and engineers.
• Embed principles of design across a range of digital product, service, and colleague journeys.

We’re looking for someone with:

• Comfortable designing complex services that meet user needs and are delivered through integrated digital products
• Knowledge and experience of new and emerging technologies and an understanding of digital platforms and the importance of creating and managing inclusive services
• Ability to quickly understand technical concepts and translate them into non-technical language.
• A highly motivated, proactive and driven approach to achieving individual and collective goals.
• The ability to cultivate an environment that encourages innovation and continuous improvement.
• Strong relationship building skills, who can use empathy to find opportunities to bring people together.
• An innovative approach to problem solving, and the skill to bring others on the journey with them and encourage their input.
• Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non-technical audiences.
• Experience in research and design methods and an awareness of data science and artificial intelligence