Service Designer

At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.

As a Service Designer at Livestock Information, you’ll design new and improved services end to end, ensuring they meet organisational and user needs while aligning with strategy and information security requirements.

You’ll take a whole-service view across technology, processes, information, metrics, and support, and work closely with Service Transition and service management colleagues to ensure services are introduced into live operation in a controlled and sustainable way.

Responsibilities

Your responsibilities will include

• Designing and improving services end to end, ensuring they are user-centred, secure, and operationally sustainable
• Producing and maintaining key service design artefacts, including service documentation, blueprints, support models, and service level requirements
• Supporting the transition of new and changed services into live operation, contributing to readiness, documentation, and handover activities
• Defining and supporting service levels, availability targets, and capacity requirements in collaboration with relevant teams
• Embedding risk management, resilience, and business continuity considerations into service designs
• Working closely with stakeholders to understand demand, setting expectations, and ensuring services are fit for purpose and ready to progress through governance

For a full list of responsibilities, please see the attached job description – Service Designer JD

Requirements

We are looking for someone with the following

• Confidence working across complex services, balancing strategic thinking with hands-on delivery
• Strong stakeholder management skills, with the ability to build relationships and engage confidently at all levels
• Experience designing and launching end-to-end services in a digital or IT-enabled environment
• A good understanding of service lifecycles and what’s needed to move services safely into live operation
• Experience creating service design artefacts such as service documentation, blueprints, support models, and readiness materials
• Knowledge of IT Service Management principles and live service operations
• Strong analytical and problem-solving skills
• Clear written and verbal communication skills, with the ability to turn design decisions into practical outcomes
• The ability to manage your own workload and priorities to meet deadlines