Lead Service Designer

A Lead Service Designer is an expert practitioner, with experience of large-scale and complex projects. They assure the quality of service design across teams and its alignment to departmental goals. Using research, data and other evidence, they translate user needs into whole services (including non-digital parts).

A Lead Service Designer works closely with product owners, programme directors and other senior stakeholders to help to build teams, solve problems and develop strategy. They are an advocate for best practice in service design, lead on cross-government design projects and keep up to date with industry changes.

You will help support the service design community by taking part in meet-ups to share work both internally and externally.

Responsibilities

As a Lead Service Designer, you’ll:

• provide expert advice and guidance to develop service design patterns, across whole services (including non-digital parts), that meets user needs and department objectives
• provide leadership at program level to understand user behaviour and use evidence to help support strategy decisions
• support on the development of the department’s design patterns and standards
• support the development of the service design community within the department and across the government
• build relationships with senior policy, legal and other stakeholders ?• champion user-centred design within the department and beyond, representing DWP Digital at events
• help create and maintain a positive and collaborative working environment

Essential Criteria:

Its essential that you:
• are recognised as an industry specialist or expert capable of giving significant advice and guidance to others
• have taken the lead in setting design priorities across a number of departmental or organisational work areas
• have substantial experience applying user research and data to make design decisions, and of explaining these in a way that other people understand
• can engage multidisciplinary teams in a user-centred design process
• have experience of consulting regularly with senior stakeholders to provide analysis and recommendations
• have experience putting forward the case for service design to senior stakeholders, policy colleagues and product owners

We’ll assess you against these behaviours during the selection process:

• Leadership
• Working Together
• Communicating and Influencing
• Seeing the Big Picture

We’ll assess you against these technical skills during the selection process:

• Understanding Constraints

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
• An employer pension contribution of up to 27%
• A generous annual leave allowance
• Flexible working arrangements