Lead Service Designer

Our mantra here in Digital is people first, technology second. When building good services we start with user needs.  We are currently looking for a Lead Service Designer to plan and lead the Service Design discipline. They will also lead service design activities within larger agile, multi-disciplinary teams, and on our more complex services to help deliver end to end service journey’s which place user’s at their heart.

The role reports directly to the Head of Design.

Digital and IT is a shared service between Kingston and Sutton councils providing digital and technology services to both councils as well as a number of arm’s length companies.

We are committed to delivering excellent public services to our residents and local businesses, which is why we place the user, and their needs, at the heart of our agile delivery strategy. We are proud of our digital culture, and have a team of excellent professionals working across multi-disciplinary teams to deliver our new digital services.

Both councils are undertaking significant transformation of their services. We are therefore looking to recruit vibrant, talented people who would be excited to help us build user centred, modern digital services across two councils.

In order to successfully deliver the responsibilities of the role, you will need to demonstrate:

• Significant experience within the Service Design professional discipline
• Excellent communication and influencing skills with an ability to help teams gel and bring service owners and business SMEs with you on the service design journey
• Experience in agile working within multidisciplinary teams
• Experience mentoring other service designers