Agency / Consultancy

Lead Service Designer

Archived

Full Time

Thoughtworks

Working as a lead

At the lead level, you will be a seasoned design practitioner with an established career path and connections within the broader design community. You will have experience of managing the work of other designers and more importantly, teaching what you have learned. You should be able to lead a team so it’s essential that you understand non-design roles and how to get the most from your team as a whole. You will routinely engage with the most senior client stakeholders and Thoughtworks leadership so you must be able to present your thoughts and opinions with clarity and confidence. We will expect you to take responsibility for the professional development of other designers either directly as a mentor or through your contributions to the design community.

Job qualifications

Service design skills

Service design at Thoughtworks focuses on creating engaging customer touchpoints with well thought out experiences. You will know how to orchestrate existing products and services to deliver value for end users and work with clients to transform their businesses to become customer-led.

Design diagrams and schematics to communicate experience context, value streams and user journeys to colleagues, partners and client stakeholders
Create design concepts from lightweight sketching through to interactive prototypes and working software
Show understanding of both user heuristics and common feature of software applications such as interactive form design, responsive user interfaces and device specific patterns
Plan content for interactive systems and develop effective use cases for the presentation and management of content to support business needs and user goals
Advice and coach stakeholders on service design approach and associated value

User research skills

User research at Thoughtworks focuses on learning about user behaviors, needs, and motivations to understand the impact of design on an audience.

Plan recruitment for user research, understanding how to target specific groups of people and run effective interviews that involve the wider team
Organise workshops with different groups of participants to gather research material that can be used to inform design
Facilitate usability testing of prototypes and working software, both in person and and remotely
Analyse findings from research and present back to different audiences, making actionable recommendations on behalf of end users where appropriate

Consulting skills (desirable)

Consulting at Thoughtworks involves using your individual influence and expertise to help identify and solve problems both for clients and for your team.

Strong interpersonal skills – active listening, persuading and empathising with others, outstanding written and verbal communication, and the ability to formulate and deliver insights around complex business problems in a thoughtful and persuasive manner
Ability to build trusted relationships with others, give and receive feedback and suggest alternative points of view
Ability to engage with senior-stakeholders and work under ambiguity

Location

, England

Type

Full Time

Industry

Agency / Consultancy

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