Service Designer

Create a service design plan which defines the design approach, timescales, budget, and or resources required before moving to the actual design phase.

• Validate design requirements with the technology design roles to ensure that cross competency dependencies are identified and factored into the technical and service design.

PURPOSE OF ROLE

KEY DUTIES & RESPONSIBILITIES:

• Interpret service architecture and then plan and develop detailed designs from architecture concepts, standards and requirements.

• Play a key role in client workshops, post contract signature, to elicit detailed service requirements and realise the service architecture.

• Work closely with the Service Delivery Manager, and the client, to develop the obligations identified in the pre-contact phase of the bid process, then map detailed obligations into the design requirements.

• Lead the creation of user stories and functional and or non-functional requirements for the service design (design requirements).

• Create a service design plan where the service design is identified as complex.

• Define, negotiate and document the SLAs and KPIs associated to the service.

• Complete user interface design and provide any user stories required for development work.

• Create mock-ups of any catalogue items to enable effective development work.

• Collaborate with the process developers to create the service management and business processes required for effective service delivery.

• Collaborate with automation, software development and or technology teammates to ensure that any systems or software utilised in the design meets the design requirements.

• Create the cost model associated to the service design, also ensure that the service design is delivered on time and to budget and identify the resources required to support the design work.

• Ensure traceability of the service design to the service/business architecture and requirements.

• Ensure the service design meets Insight’s relevant principles, policies and standards.

• Identify, model and classify service design risks, issues, assumptions and or dependencies.

• Ensure the design is flexible, scalable, and adaptable to be able to meet future requirements.

• Lead on the creation of the service design package, also ensure it is maintained.

• Ensure that a readiness assessment is completed, and any gaps have been clearly defined, bridging solutions to be implemented during service deployment.

• Collaborate with the Transition Manager and deployment specialist to create the service deployment plan, service acceptance criteria and service-related test plans.