Lead Service Designer

Job Spec :

• Analyse user feedback on the feasibility of user interface performance.
• Assess the feasibility of prototypes for idea testing.
• Clarify stakeholders’ goals, requirements and expectations.
• Develop user journeys that addresses customer and business needs.
• Draft design blueprints and frameworks for user journeys.
• Extract insights from research data points.
• Frame user research study agendas in collaboration with stakeholders.
• Generate pre-concept ideas for user experience enhancement.
• Improve interaction between the customer, product and the organisation.
• Lead design thinking workshops to generate ideas and solutions for user experience strategies.
• Lead user experience designs and ensure their alignment with design and brand standards, analytics insights and customer feedback.
• Oversee usability and concept testing of prototypes in laboratory and real-life settings.
• Prepare documentation for design standards, wireframes, mock-ups and specifications.
• Promote the generation of new ideas for enhancing user experience.
• Provide feedback to direct reports and junior team members.
• Provide on-the-job training to direct reports and junior team members.
• Recommend refinements to design based on usability and concept testing results.