Lead Service Designer

Job Description:

• The Lead Service Designer, who is also known as Lead Experience Designer develops engaging user experiences for a variety of applications and manages the creation of design assets. He/She determines the conduct of user experience research as well as translates user needs and business requirements into features that enhance user experiences.

• He/She oversees usability testing of prototypes, and builds relationships with stakeholders to attain buy-in for proposed user experience strategies. He/She develops the capabilities of junior team members.

• He/She possesses strong communication skills and can communicate ideas in a clear and engaging manner. He/She demonstrates cultural sensitivity in designing user experiences. He/She possesses broad perspectives and business acumen to enable accurately anticipate the needs of users. He/She is adept at strategic visioning and is able to envision optimal user experiences and develop innovative design strategies.

Tasks

• Analyse user feedback on the feasibility of user interface performance.

• Assess the feasibility of prototypes for idea testing.

• Clarify stakeholders’ goals, requirements and expectations.

• Develop user journeys that addresses customer and business needs.

• Draft design blueprints and frameworks for user journeys.

• Extract insights from research data points.

• Frame user research study agendas in collaboration with stakeholders.

• Generate pre-concept ideas for user experience enhancement.

• Improve interaction between the customer, product and the organization.

• Lead design thinking workshops to generate ideas and solutions for user experience strategies.

• Lead user experience designs and ensure their alignment with design and brand standards, analytics insights and customer feedback.

• Oversee usability and concept testing of prototypes in laboratory and real-life settings.

• Prepare documentation for design standards, wireframes, mock-ups and specifications.

• Promote the generation of new ideas for enhancing user experience.

• Provide feedback to direct reports and junior team members.

• Provide on-the-job training to direct reports and junior team members.

• Recommend refinements to design based on usability and concept testing results.