Service Designer
IFS
Job Description
We are seeking a talented and experienced Service Designer to join our Platform Delivery team. As a Service Designer, you will be responsible for defining the end-to-end service design for new or existing cloud services.
Working with the business and technical teams to obtain input and sign-off requirements to ensure the Customer experience is aligned with strategy. You will collaborate with cross-functional teams to understand customer needs, create user-centered service designs, and provide an exceptional end-to-end experience for our customers. This role requires a strong understanding of SaaS software, technical infrastructure, and emerging technologies, such as Kubernetes, Azure, and CI/CD, to effectively address the challenges of designing services in a complex technical landscape.
Tasks include but are not limited to:
- End-to-End customer journey design of new or changed business services
- Ensure customer focus within all service designs
- Ensure that the technical and business requirements are fully captured, understood, agreed upon, consistent, and communicated according to the service strategy
- Identification of opportunities to create a standardized capability that can be reused
- Owner of the service design documentation to ensure there is one version of the truth
- Work with the Business Process Owners, and stakeholders to shape the design
- Lead design workshops
- Provide guidance to Business Process Owners and stakeholders to ensure requirements are defined, meet the needs of the business, and are ready for development
- Adhere to and guide the business to comply with the agreed design principles
Qualifications
- Proven experience (5 years) working as a Service Designer in a SaaS software environment, with a focus on designing services around complex technical solutions
- Ability to create compelling design artifacts, including service blueprints, customer journey maps, wireframes, and prototypes
- Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and concepts in a clear and concise manner
- Experience working in an Agile development environment is preferred.
- Experience in coaching teams in design requirements
- Strong team player and ability to work with global teams
- Excellent interpersonal skills and the ability to manage multiple tasks simultaneously
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