Your role and responsibilities
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role your work may involve the creation of or change to transactions products and content across both digital and offline channels provided by different parts of government.
We are looking for a Service Designer to join an agile team. The role will involve:
- Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
- Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
- Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
- Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
- Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
- Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.
