Service Designer

Service designers work to create end-to-end and front-to-back enterprise experiences for prospects, customers, business partners, and employees that span face-to-face and digital interactions. They use human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels.

Your Role and Responsibilities

We are looking for a Service Designer to join an agile team. The role will involve:

• Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
• Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
• Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
• Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
• Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
• Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.

Required Technical and Professional Expertise

• Experience of planning, scoping, conducting analysis and communicating Service Design throughout the Agile product development lifecycle.
• Experience of planning and facilitating workshops to reach a specific outcome
• Experience of working within an Agile scrum team (working across Designers, Product Owners, Developers, Business Analysts and other Researchers)
• Ability to convert a single or a group of research findings into specific prioritised recommendations.
• Ability to use tooling that supports the creation of service design artefacts