Service Designer

Job summary

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

An industrial placement as an Associate Service Designer offers the perfect opportunity to learn, grow, and make a real difference.

Join the Government Digital and Data profession and collaborate with a dynamic team of designers. You’ll play a key role in designing user-centred services that have a positive impact on millions of people.

Job description

Imagine getting paid to gain new skills that will serve you throughout your career. As an Associate Service Designer – industrial placement, you will earn while you learn and make a real impact.

You will become part of the Government Digital and Data profession. You will work alongside other designers to design the end-to-end journey of a service, to help users complete their goal and government deliver a policy intent. You’ll be a part of our active and supportive design community.

This is your chance to have real influence on projects that have an impact on millions of people.

In this role you will:

• Gain practical experience in learning how to identify and understanding the root cause of a problem and designing user-centred services to help users complete their goal.
• Hone your ability to visualise, articulate and solve complex design challenges.
• Learn about agile working and the ways you can apply the principles in practice.
• Learn how to translate technical jargon and complex scenarios into plain English.
• Collaborate with others and understand the importance of team dynamics and feedback.
• You will learn about design, technology and data principles. You’ll learn to demonstrate engagement with trends in design and can set relevant priorities.
• You will learn how to show the value of evidence-based design, and that design is a process.
• Learn about prototyping and the test and learn approach to designing new services.
• Gain first-hand experience of user research techniques, including identifying needs and engaging with users and stakeholders

What can we offer you?

• Community of practice sessions where you can learn from others, grow and develop.
• Industry leading peer support channels where you can ask questions, share experiences and learn from others.
• Opportunities to grow your skills and experience outside of your main role.

Person specification

Undergraduate student with a mandatory or optional 9-12-month industrial placement course requirement.

• You must be in the penultimate year of your degree course.
• Studying towards a degree in one of the following – IT, Design-related, Computer Science, or Business-related degree.

Essential Criteria

We are looking for someone who:

• Has strong problem-solving skills and great attention to detail to uncover the root cause of a problem.
• Can manage relationships with stakeholders.
• Is able to work successfully as part of a team.
• Can communicate clearly to difference audiences.
• Understands the importance of being user-focused and understanding user needs when designing services.