Head of Service Design

HM Land Registry
Job description
Working closely with the Head of User Centred Design, you will be responsible for ensuring services are user centred, effective, and bring measurable value to the organisation. As an experienced service design expert operating in an agile, digital environment, you will act as a role model and advocate for the evolution of our services within HMLR, government, and the wider industry. This is a complex and challenging role that will see the re-design of many paper-based and legacy services and the transformation of our data into something innovative and fit for purpose, that will change the future of land registration.
Person specification
HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office. Beyond this expectation, there is no one size fits all approach (and we can spend up to 100% working in the office if we prefer).
For more information about the role, please see the attached job description.
Qualifications
Behaviours
We’ll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Leadership
- Communicating and Influencing
- Changing and Improving
- Making Effective Decisions
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