Senior Service Designer

As a designer at GDS you’ll work in multidisciplinary teams, alongside researchers and developers, to deliver world-class, user centred public services that meet the Government Design Principles,

You’ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on the design of services at scale. You’ll help the government transform the way it delivers services, so that they’re more efficient, simpler, faster and easier to use.

You’ll be part of a fantastic design community in government, where we share ideas and challenges with 1000s of designers across the public sector. This is a chance to work on services that matter, at a huge scale, with people who value design.

Find out more about what it’s like designing in government on our Design in Government blog.

We are recruiting for a Senior Service Designer. You will be working with skilled teams to design, prototype and build multi-channel cross government public services that change lives.

These skills must be demonstrated in your cover letter and portfolio.

As a Senior Service Designer you’ll:

• lead and coordinate design work in your team, supporting other designers where necessary
• work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
• use research and analytics to understand users needs, identify service failures and test different designs
• design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
• champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
• collaborate with designers in other teams and departments, reviewing each other’s work and developing shared patterns

We’re interested in people who have:

• experience in designing services for users in complex environments and for digital and apps
• experience in making effective decisions with user research data
• experience of working with senior stakeholders and ability to negotiate important design decisions
• experience of engaging with people in a variety of ways (eg, workshops or co-design activities)
• an understanding of the importance of inclusive, equitable, accessible and sustainable public services
• experience of working in an agile, multidisciplinary and collaborative environment
• experience of guiding, supporting and mentoring others