Service Designer

As a Service Designer, you will design accessible, high-quality digital services, ensuring that user needs and business requirements have been considered throughout and will be achieved by the service.

You will design the end-to-end journey of a service, including all transactions and products across both digital and offline elements. You will work in a multidisciplinary team to deliver user-centred services for our users.

Your role will also involve:
– Working with teams and senior leaders to ensure a seamless user journey across multiple products and services
– Creating and rapidly iterating service prototypes and mock-ups to explain to teams and stakeholders how the service will (or could) work
– Giving and receiving constructive feedback and willingly learn from mistakes
– Identifying ways to improve services and user journeys by simplifying complex experiences and improving content
– Collaborating with technical and security teams to understand what needs to be built to deliver the service
– Validating the outcomes of design, to ensure they meet operational, technical, architectural, service support and user needs. Flag any potential service design risks and escalate them as appropriate
– Communicating the benefits of user-centred design across organisational boundaries and support stakeholders in understanding UX design principles and goals

About You
To be considered as our Service Designer, you will need:
– A proven track record of service design, including working on Digital Services from concept to final delivery
– Knowledge of what good end-to-end services look like and how to design in an inclusive, accessible way
– Ability to listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences
– Experience of working collaboratively in a dynamic agile environment with user researchers, designers, developers and business analysts to understand and meet user needs
– Experience in creating static HTML and CSS prototypes, coding for different screen sizes, versioning and hosting a prototype
– Experience in working on online transactional services

Experience of using Government Digital Service Standards and Service manual would be desirable.
The closing date for this role is 26th February 2023. Please note, we will be speaking to and interviewing candidates throughout the advertised period; to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at interview if the role you have applied for is on the Prohibited List.
We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.