Service Designer

We’re looking for contract Service Design Consultants with proven senior-level experience to join the Equal Experts network.

Working closely with user researchers, and content and UX designers, our service designers help to make sense of existing processes and design holistic end-to-end experiences, grounded in research insight, alongside deep knowledge of best practice, common patterns and user behaviour.

What we look for in a UX practitioner

We build trust – our consultants are empathetic and care deeply about doing the best for our clients and the people who use their products and services. We build relationships with clients and demonstrate the value of user-centred design.

We are proactive – we are problem solvers, leading on the planning, execution and delivery of user-centred design activities, engaging colleagues and stakeholders to get insights and feedback throughout the process.

We adapt – our consultants evaluate each project individually, and determine not just what is right for users, but also which resources the team and stakeholders need to create an environment where user-centred design can flourish.

We are experts in our field – typically with experience across a range of different clients, private and public sector, our consultants have honed their craft through learning from successes and failures.

We are leaders – our consultants have the confidence and experience to convince sceptical stakeholders and have influence with colleagues and clients. You’ll show resilience and positivity when working with complex projects and stakeholders.

Responsibilities

• Mapping existing, and to-be services to understand backstage and frontstage processes, user and actor interactions and technical integrations.
• Gathering and collating insights from different sources, analysing and synthesising complex data.
• Designing end to end services, across on and offline touchpoints.
• Building relationships with stakeholders and working in collaboration with clients and colleagues to understand existing processes and design and deliver digital products and services that meet user needs.

Required skills

• Owning the service design process in a rapidly iterative development environment.
• Working with data and insights to inform evidence-based design decisions
• Making sense of complex systems and processes and communicating them using visualisation tools like service blueprints.
• Navigating technical constraints and conflicting stakeholder requirements. There will always be compromises — we’re interested in how you broker them.
• Facilitation with stakeholders, including leading face to face and remote workshops.
• Working strategically, helping to build a roadmap and prioritising.