Senior Service Designer

DBS is looking for a Senior Service Designer who is passionate about User Centred Design to join our Technology and Innovation directorate.
As a Senior Service Designer, you’ll be passionate about delivering simple, accessible, and satisfying services, taking a leading role on projects to shape the approach and guide delivery.
Your designs will inform policy, proposition, services and products, to create digital services that work well for users and achieve their policy intent.
As a strong influencer and designer you will define what good looks like for the user, creating a clear and inspiring vision for success that can be communicated widely.
You are confident working at pace as part of a multidisciplinary team and are comfortable working across several services. You’ll be skilled at designing for both the front and backstage, improving the end-to-end journey of our services. You can use data to inform your design decisions and measure service outcomes

Main
•    work with Service Owners, Product Managers, User Researchers, Business Analysts and Developers as part of a multi-disciplinary team
•    have responsibility for design across complex services, ensuring services are outcome based and delivering against user needs
•    lead on the development of design concepts for services, leveraging common component design patterns from across government, iterating based on research and insights
•    provide expertise to the team in accessibility requirements and inclusive design
•    help set direction and embed good practice within teams
•    interpret evidence-based research and incorporate this into your work
•    use experience and delivery expertise to actively adapt ways of working to improve services and acting as the final escalation point for design decisions
•    work with internal and external stakeholders at all levels to raise awareness and visibility of what good Product Design looks like
•    coach, support, and mentor others in what good design looks like
•    promote and protect the value of good service design and ensuring that product teams are able to focus on delivering outcomes for users and the department.
Other
•    define, develop, and embed standards, guidelines and processes that promote best practice and consistent ways of working across DBS.
•    build capability and assure quality to support strong outputs from multidisciplinary teams

Further Information:

**This roles requires a Home Office SC level clearance**

Essential criteria

•    Leading the design of solutions that are based on evidence and help identify any gaps in knowledge
•    Understanding complex systems and creating service visualisations to help others to navigate them
•    Structuring and managing the design process, including framing problems and identifying measurable target outcomes
•    Facilitating engaging workshops to help multidisciplinary groups align, explore, ideate, prioritise or make decisions
•    Developing sketches, diagrams and rapid prototypes to test ideas with users and stakeholders
•    Creation of static HTML and CSS prototypes
•    Effectively communicating information and ideas using diagrams, prototypes and written narratives to influence stakeholders and decision-makers
•    Working autonomously, while managing multiple deadlines and responding to changing priorities
•    Engaging colleagues who are less familiar with service design or user-centred design

Desirable criteria

•    Promote the importance of inclusive design and how to design with accessibility in mind
•    Aligning to the GOV.UK Service Manual and Service Standard
•    Coaching and mentoring to develop skills of team members

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Working Together
• Delivering at Pace