Senior Service Designer

As a senior service designer you will:

• Lead the iterative design of complex, user-centred services, adapting based on user feedback, data, and requirements.
• Utilise both qualitative and quantitative data to make informed design decisions, ensuring services meet the needs of users and align with department objectives.
• Collaborate effectively with multidisciplinary teams, providing leadership and guidance to ensure shared goals and successful outcomes.
• Communicate complex design concepts to stakeholders at all levels, using storytelling, evidence, and design artifacts to influence decision-making and direction.
• Shape and implement service design strategies that contribute to long-term department objectives.
• Ensure services are accessible and inclusive, designed to meet the diverse needs of all users, and comply with government standards on accessibility and inclusivity.

Essential Criteria

• Experience leading complex, user-centred design projects, applying iterative design principles, and adapting based on user research and feedback.
• Ability to map complex services and user journeys to ensure clear, actionable insights.
• Expertise in analysing both qualitative and quantitative data to inform design decisions and interpret user behaviour.
• Strong experience in facilitating workshops, co-design sessions, managing stakeholder relationships across different levels and be able to articulate complex design concepts and through storytelling, evidence, and design artifacts.
• Experience ensuring designs are inclusive and meet or exceed accessibility standards.

Desirable Criteria

• Experience applying advanced iterative methodologies such as Lean UX.
• Proficiency in advanced data analysis tools and techniques to identify opportunities for innovation and improvement.
• Ability to mentor and coach other team members and designers, fostering a collaborative design culture within teams and across the organisation.
• Advanced expertise in inclusive design, with a track record of delivering services that meet the needs of diverse users, ensuring full compliance with accessibility standards.

Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision.