Retail
Principal Designer – Service Design
Archived
Full Time
Co-op
What you’ll do
- Lead customer-centric approaches to business problems through discovery activities and develop new business opportunities within Co-op
- Be responsible for defining the strategy and direction of service design at Co-op
- Define service design standards and processes, and make sure these are followed appropriately across our teams
- Lead teams across domain to identify and explore opportunities to increase the value impact of service design across multiple business areas
- Use your service design expertise to influence our wider business strategies
- Support the design teams to build community, shared practices and knowledge across teams
- Collaborate with our delivery and engineering leadership to continuously improve the ways our product teams work together
- Encourage and support our service design community to share their knowledge and experience across the wider business
- Co-ordinate the allocation of colleagues across our user research teams to make sure they have everything they need to successfully deliver on tasks and projects
- Line-manage 3 to 6 of our Lead Designer colleagues, supporting them to effectively manage their own teams
This role would suit people who have
- Significant experience within a Service Design role
- Senior management experience, with the ability to lead teams of 4 or more people
- An expert understanding of service design standards, principles, and methods
- Good communication skills, with the ability to translate complex information for a non-technical audience
- Good relationship-building skills, with the ability to influence and challenge people inclusively
Location
Manchester, United Kingdom
Type
Full Time
Industry
Retail
More jobs at Co-op
Principal Service Designer
Co-op
, England
Retail
4 years ago
More jobs in UK
Service Designer
E.ON Next
London, United Kingdom
Utilities
3 days ago
Senior Service Designer
Admiral Group Plc
Cardiff, United Kingdom
Finance
Service Designer
Toyota Connected Europe
London, United Kingdom
Agency / Consultancy
4 days ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.