Service Designer

About the Role:

Service Designer, you will play a crucial role in shaping and improving our internal services. You will navigate through ambiguous scenarios with ease and engage with stakeholders who may have varying levels of openness. This position requires you to proactively establish connections with teams that are still in the process of understanding and adopting our vision.

Key Responsibilities :

– Design and improve internally focused services across various applications.

– Collaborate with diverse teams to ensure alignment and understanding, even in environments lacking clear user definitions.

– Adapt and apply your skills in non-standard delivery environments, beyond traditional GDS delivery methods.

– Influence and drive service design projects with incomplete guidelines and adaptable processes.

Skills and Requirements:

– Proven expertise as a Service Designer, comfortable operating in and embracing ambiguity.

– Ability to manage relationships with secretive or uncertain stakeholders.

– Initiative in creating bridges and building consensus with uncommitted teams.

– Experience working in internally focused settings without predefined user bases.

– Familiarity with and adaptability to non-standard delivery, deviating from methodical approaches such as the GDS process