Service Designer

As a Service Designer at Answer you will be a champion of User Centred Design, showing the value it brings to the delivery lifecycle. Working in close collaboration with our clients, you will plan and lead service design activities, producing exceptional service outcomes.

What you’ll be doing

You will operate in complex environments, bringing together technical and business concepts concisely and effectively. Showing a deep understanding of the users needs and an appreciation of the business needs, you will provide balance between the two.

Service design is a growing community in Answer, and you will have an opportunity to shape its future. Introducing best practices, refining playbooks and helping Answer to bring a strong service design proposition to the market.

What you’ll bring to Answer?

• Practitioner of, and able to advise on the use of industry-standard service design skills and techniques within the business change and software development life-cycles, such as:
  • Service Blueprints
  • Prototyping
  • Client interviews
  • User interviews
  • User centred research
• Skilled in discovery phase activities, comfortable working with ambiguity with the ability to shape and clarify needs in order to agree scope and prioritise requirements
• Creates evidence and context based designs, that are fully inclusive
• Excellent interpersonal skills, articulate and engaging, able to communicate effectively and confidently with stakeholders at all level

It would be great if you also had experience in some of these, but if not we’ll help you with them:

• Demonstrates commercial acumen, ensuring value is understood and requirements and design decisions and recommendations are managed and align to this
• Has a natural inquisitiveness with the ability to question others, collaborate, shape and confirm ideas and solve problems creatively
• Can demonstrate experience of delivering projects through a range of software development methodologies, including GDS and Agile