Agency / Consultancy
Service Designer
Full Time

AND Digital
What You’ll Bring To The Table
As a Service Designer at AND Digital you will be responsible for designing the end to end journey of a service. As a result, you will need to be able to:
- Identify challenges in the existing user journey and develop solutions to improve the experience.
- Design services that have the user at their heart and focus on solving their problems.
- Work well with the wider team and stakeholders and bring them into the design process,
- Be able to break complex services down into separate processes.
- you will need to design for all touch points across a service
To Do That, It’s Essential You Bring The Following
- An understanding of design thinking and Human centred design
- The ability to design services that meet user needs.
- Understand the user’s experience whilst using a product or service.
- The ability to visualise a service including a users touch points, overlaid with insights
- Map as-is journeys and creating new blueprints (for services and processes across channels)
- Public sector knowledge or experience in particular the GDS standards
- Understanding of agile approaches and experience of working in agile teams.
- Experience of designing in a policy context
Location
Birmingham, United Kingdom
Type
Full Time
Industry
Agency / Consultancy
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