Agency / Consultancy

Service Designer

Full Time

AND Digital

What You’ll Bring To The Table

As a Service Designer at AND Digital you will be responsible for designing the end to end journey of a service. As a result, you will need to be able to:

  • Identify challenges in the existing user journey and develop solutions to improve the experience.
  • Design services that have the user at their heart and focus on solving their problems.
  • Work well with the wider team and stakeholders and bring them into the design process,
  • Be able to break complex services down into separate processes.
  • you will need to design for all touch points across a service

To Do That, It’s Essential You Bring The Following

  • An understanding of design thinking and Human centred design
  • The ability to design services that meet user needs.
  • Understand the user’s experience whilst using a product or service.
  • The ability to visualise a service including a users touch points, overlaid with insights
  • Map as-is journeys and creating new blueprints (for services and processes across channels)
  • Public sector knowledge or experience in particular the GDS standards
  • Understanding of agile approaches and experience of working in agile teams.
  • Experience of designing in a policy context
Location
Birmingham, United Kingdom
Type
Full Time
Industry
Agency / Consultancy
Apply for Job

Job Details

Date Posted
02/06/2025
Status
Active
Location
Birmingham, United Kingdom
Industry
Agency / Consultancy
Type
Full Time
Position
Mid level
Job Expiry
August 01, 2025
Salary
unspecified
Apply for this job

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