Service Designer

At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their organisation today, so that they thrive tomorrow.

Clients rely on our experience, agility and craft skills across tech and business strategy, software development and product management to address some of the toughest challenges facing their businesses.

We bring aboard thinkers, tinkerers, passionate software craftspeople and inspiring technologists to help us solve these challenges. Together, we’re united by a sense of pragmatism, purpose and a deeply-held belief that digital products and technology alone won’t transform a business or save the world: it’s the people that count.

About You

• Demonstrable experience working as a mid to senior level Service Designer in the Public Sector working to the Service Standards.
• The ability to apply Design thinking and User Centred Design to visualise a service including a users touch points, overlaid with insights
• Can map as-is journeys and creating new blueprints (for services and processes across channels)
• Approach UX as a team sport, collaborating with Content designers, User Researchers, delivery teams, clients and users in design
• Experienced in a range of prototyping techniques including the CDDO prototyping framework and toolkit
• Excellent communication and interpersonal skills
• You have experience of working in agile, including an understanding of agile tools and practices and how to use them.