Service Designer

The Role

We’re on the lookout for a talented Service Designer to join our innovative team at Admiral Business. As we look to reshape the future of our industry, we need someone who can identify opportunity areas, create visionary service propositions, and design seamless customer experiences that help businesses thrive. This is your chance to influence how we deliver value and transform the way customers engage with our services.

Key Responsibilities

• Lead Service Design Across the Customer Journey: Oversee end-to-end service design projects, from envisioning new service propositions to refining operational processes, ensuring a seamless and engaging customer experience at every touchpoint.
• Discover Future Opportunity Areas: Identify emerging trends, untapped business opportunities, and customer needs to shape innovative services that deliver both business impact and customer value.
• Champion Human-Centred Design: Conduct immersive research to deeply understand customer behaviours, pain points, and motivations. Use these actionable insights to create solutions that align with strategic objectives.
• Prototype and Experiment: Design, test, and iterate prototypes, using measurable outcomes to validate hypotheses and inform future decisions.
• Collaborate Across Teams: Work closely with cross-functional teams, including product managers, developers, and operations to co-create propositions that balance customer desirability, operational feasibility, and business viability.
• Foster a Culture of Learning and Innovation: Drive a culture of experimentation and customer focus by testing ideas, validating assumptions, and exploring solutions that address customer needs.

Skills and Experience Required

• Proven Service Design Projects: Experience in working on complex, end-to-end service design initiatives, from research and strategy to implementation.
• Exceptional Research and Insight Generation: Skilled in ethnographic and immersive research, synthesizing findings into actionable strategies that address customer needs and uncover business opportunities.
• Prototyping Expertise: Strong experience designing, executing, and evaluating prototypes and experiments, measuring success through data and insights.
• Holistic Approach to Design: Ability to consider and optimise the full customer journey, creating cohesive, user-centered service ecosystems.
• Advanced Design Communication Skills: Able to clearly articulate design concepts, strategies, and decisions to diverse audiences, including senior stakeholders.
• Adaptability and Strategic Thinking: Comfortable navigating ambiguity, adapting to changing priorities, and finding creative solutions to complex challenges.

Additional Qualities We’re Looking For

• Experience in a High-Growth, Fast-Paced Environment: You are comfortable working in a dynamic and rapidly changing environment where speed and agility are crucial.
• Proactive and Adaptive: You are a self-starter who takes initiative and thrives in situations of ambiguity and change. You adapt quickly to evolving priorities and are eager to find creative solutions to complex challenges.
• Strong Problem-Solving Skills: You approach problems methodically, leveraging both qualitative and quantitative data to inform your design choices.
• Leadership Potential: You are eager to grow into a leadership role, mentoring junior designers, and contributing to the development of a strong design community within the organisation.
• Commitment to Continuous Learning: You are dedicated to developing your skills and knowledge, staying up-to-date with the latest trends, tools, and best practices in design, technology, and user experience.