Advertising Services

Senior UX/Service Designer

Archived
Full Time

Springbok Agency

This is you

From changing the way people buy a new tyre, a heat pump or a portable speaker to how they manage their mobility plan, home energy consumption or life insurances, … you are eager to guide clients through the service design process: conduct research, facilitate internal/external workshops and journey mapping and deliver high level UX concepts and strategic roadmaps with impact.

This is what you are going to do

Within our UX/ Service Design team you help our clients to improve their customers’ daily lives, by managing all phases of the UX/service design process with a design thinking mindset.

  • Plan and conduct market and product research, benchmarks and user interviews.
  • Chase and interpret data to find new and applicable insights.
  • Define personae and facilitate empathy-  and journey mapping workshops.
  • Develop high level concepts, wireframes and clickable prototypes to envision and test functionality and usability.
  • Create user stories and communicate concepts and solutions to various stakeholders.
  • Deliver relevant and feasible strategic roadmaps with company-wide impact.
  • Participate in pitches for current and new clients and provide account directors with approach input and high-level budget estimates.
  • Assist junior UX/UI designers with their work and guide them in best practices.
  • Share your knowledge by hosting internal and external workshops, webinars and/or articles.

This is what you bring to the table

  • You have 5+ years of experience with UX/Service design and digital product strategy and development.
  • You have foundational knowledge of user research and design thinking methods, and you manage yourself and others with a structured workflow.
  • You have a foundational knowledge of UX skills and programmes (Sketch, Adobe XD, Figma) and a drive to develop these skills further. You easily facilitate workshops in Miro or alternatives.
  • You’re curious, emphatic, analytical and open to asking the right questions to get relevant insights.
  • You communicate and present well (written/visual/verbal) in English and Dutch; French is a plus
  • You can juggle a variety of projects and work comfortably in a fast-paced entrepreneurial environment
  • You share your enthusiasm for learning and innovation and serve as an approachable, go-to expert for junior colleagues.
Location
's-Hertogenbosch, Netherlands
Type
Full Time
Industry
Advertising Services
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