Agency / Consultancy

Service Designer

Archived

Full Time

frog

frog by Altran

Design Implementation Services.

At frog we are united by our shared passion for outcomes that transform the human experience. We accomplish these outcomes by taking on complex challenges, big asks, and things that have never been done before. We look beyond point solutions and apply design to the creation of new strategies, systems, and—in some cases—entirely new businesses.

We know that takes all types of people. We believe that diverse backgrounds and experiences creates a stronger frog. Our work is transformational because our people are extraordinary. frogs are analytical and artistic, conservative and unconventional, technical and whimsical. We look for hybrid talents and build teams around divergent expertise, which allows us to solve problems and uncover opportunities in unique ways. Together, frogs advance the human experience through design.

The Position: Service Designer (Amsterdam)

As a Service Designer, you look beyond point solutions and apply design-led thinking to deliver new multi-channel service strategies, ecosystems, or even new businesses to the markets. You gel well with designers and non-designers, thrive in a highly collaborative environment and know how to tell a compelling story. You are a thorough, lateral thinker, who can pull up the sleeves and dig deep to deliver rewarding experiences. Your passion for Service Design is infectious.

You are responsible for:

As a Service Designer you DRIVE service design activities for existing or new propositions within our full portfolio, through:

Design service experiences with lasting impact based on understanding of user needs
Develop service blueprints and customer journeys articulating existing and envisioned service experiences integrating stakeholder needs, multi-channel touch points, and back-end service delivery systems
Explore and articulate options for service propositions beyond product propositions based on knowledge of customer context and product/service business approaches and trends
Create and test ways of generating revenue from new service propositions
Plan and lead co-creation workshops with clients, partners and customers as part of analysis and design of new services
Work within multidisciplinary teams to design internal business systems, processes, and capabilities required to deliver envisioned service experiences
Work closely with other designers to realise relevant touch points across the end-to-end service experience
Create and test service prototypes to gain insight into assumptions and questions of service delivery
Work at varying levels of fidelity to test isolated assumptions as well as holistic service experiences
Create user focused strategies, innovations, solutions and experiences and the user testing and validation of these, considering usability, sustainability and appropriate visual and verbal articulation in line with Design Language System and Brand guidelines
Drive operational excellence and efficiency, delivering appropriate design quality within budget and project parameters
Customer focus and Design consultancy, collaborating, partnering and co creating with internal and external stakeholders, with clear and impactful communication and articulation of design decision making
Able to drive solution creation within a cross-competence project team, thinking holistically in eco-systems
Works together with or consulting business stakeholders, actively manages relationships and challenges the status quo to drive innovation and step-up for the user

We would love it if you had:

Bachelor degree level in digital design or a related discipline or equivalent professional Design training or experience.
Experience of working on complex and large scale projects within decentralised teams
Fluent in a wide range of design processes, methodology and deliverables
Practical understanding of capabilities and limitations of digital technologies and how to design for platforms and with design systems
Advanced communication and organisational skills, comfortable in taking ownership, and able to work both on a team and independently as a hands-on individual contributor
Advanced in industry standard design and prototyping tools such as AdobeCC, Sketch, InVision, Flinto, or Framer
Affinity or proficiency with analytical or modelling industry standard tools maybe a plus or even decisive factor (e.g. Rhinoceros, Cinema4D, Processing, Firebase, Excel, DataIku, Tabbleau, etc.)
A positive and self-motivated attitude paired with fastidious and efficient production and optimisation habits, and impeccable problem solving skills

Qualified candidates must present an online portfolio that:

Demonstrates a passion for digital product development
Exhibits stylistic breadth, attention to detail, and balances beauty, innovation and usability
Shows experience with diverse content and subject matter
Proves their facility in translating high level ideas into unique visual styles and directions, and breaking those down to elemental level

Still have questions? Email us at talent.eu@frogdesign.com and we’ll do our best to get back to you.

Location

Amsterdam, NH

Type

Full Time

Industry

Agency / Consultancy

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