Service Designer
Accenture
Job Description
As a (medior) Service Designer, you fall in love with problems and find different ways to explore root-causes, side-effects, and always ask ‘why’. You’re a natural problem solver who applies design thinking in your life. You can communicate thoughts and manages to explain abstract complexity with simplicity. You take risks, like to collaborate, and get a thrill out of finding irrefutable answers in creative ways. Working for various clients, you are comfortable with jumping with research tasks, facilitating workshops, and designing digital prototypes.
Your job
As a medior service designer, you:
- Are familiar with applying design thinking principles & human centered methods to the design process
- Are the advocate for user needs using various research methods
- Plan, support, facilitate workshops & design sprints with clients
- Are a team player with a positive attitude and collaborate with multidisciplinary teams
- Communicate ideas, concepts, insights both verbally and visually through the creation of deliverables such as presentation, user journeys, personas, etc…
- Support the wire-framing and creation of prototypes
- Plan and execute user-testing sessions
- Adapt quickly to different ways of working and support the team accordingly
Qualifications
Your background
- You have a master degree from an education institution in the areas of design or a related field
- Demonstrate a passion for design, problem-solving, human-behaviour
- Have interest, experience, and knowledge about service and interaction design, methods, and tools
- You are an excellent researcher and able to digest insights from a variety of sources and information. Embrace and make sense out of complexity
- You are able to translate those insights into ideas and prototypes
- You have experience in planning and executing Design Sprints and in workshop facilitation
- Be organized, attentive to detail & flexible
- Be willing to learn, get feedback, and iterate
- Care for the graphic design quality of deliverables
- Experience with software like Sketch, Adobe XD or Figma is a plus
- Speak and write English with proficiency, Dutch is a big plus
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