Service Designer
Accenture the Netherlands
Job Description
As a (medior) Service Designer, you fall in love with problems and find different ways to explore root causes, side-effects, and always ask ‘why’. You’re a natural problem solver who applies design thinking in your life. You can communicate thoughts and manages to explain abstract complexity with simplicity. You take risks, like to collaborate, and get a thrill out of finding irrefutable answers in creative ways. Working for various clients, you are comfortable with jumping with research tasks, facilitating workshops, and designing digital prototypes.
Your job
As a mediator service designer, you:
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Are familiar with applying design thinking principles & human-centered methods to the design process
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Are the advocate for user needs using various research methods
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Plan, support, facilitate workshops & design sprints with clients
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Are a team player with a positive attitude and collaborate with multidisciplinary teams
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Communicate ideas, concepts, insights both verbally and visually through the creation of deliverables such as presentation, user journeys, personas, and more.
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Support the wire-framing and creation of prototypes
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Plan and execute user-testing sessions
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Adapt quickly to different ways of working and support the team accordingly
Accenture Interactive
At Accenture Interactive, we consider ourselves as the most effective ‘digital enablers’ around. And with good reason: our work includes pioneering next-level marketing, implementing industry-changing digital transformations, and improving business performance using digital technology and data insights. We bridge the gap between brand promise and expectations – by creating transformative Experiences.
Our Amsterdam office is home to 220+ fun-loving teams of clever, passionate people. We think, we plot, and we create digital products and experiences that help our clients solve problems and seize opportunities. You will be working side by side with product designers, business designers, creative technologists, and many more to deliver human-centered experiences that drive value for our clients.
Qualifications
Your background
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You have a master degree from an education institution in the areas of design or a related field
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Demonstrate a passion for design, problem-solving, human-behaviour
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Have interest, experience, and knowledge about service and interaction design, methods, and tools
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You are an excellent researcher and able to digest insights from a variety of sources and information. Embrace and make sense out of complexity
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You are able to translate those insights into ideas and prototypes
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You have experience in planning and executing Design Sprints and in workshop facilitation
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Be organized, attentive to detail & flexible
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Be willing to learn, get feedback, and iterate
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Care for the graphic design quality of deliverables
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Experience with software like Sketch, Adobe XD or Figma is a plus
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We are looking for a fluently Dutch-speaking candidate. You will be part of an international team though, so you also need to speak and write in English with proficiency.
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