Service Designer

Full Time

Gemeente Den Haag

What are you going to do?

As a Service Designer you lead projects with complex content related to work, debts or integration.

  • You work from a designer mindset at the intersection of social issues, divergent interests, and behavioral and organizational change. You develop services with a positive impact for our citizens in The Hague.
  • You monitor the planning, results, quality and execution of projects for clients. To achieve optimal results, you use the full breadth of the service design methodology.
  • You are able to effectively and independently lead and execute medium to large projects, work together with a team and partners, build customer relationships and initiate follow-up projects.
  • You can handle cultural and political challenges of (large) government organizations, you do not let yourself be held back by organizational obstacles and you seek cooperation with relevant stakeholders.
  • Good cooperation is at least as important as a strong end result.

What do we ask?

  • A completed relevant education such as Strategic product design, Design for interaction, Communication & Multimedia design
  • Minimum 2 years experience in a similar role.
  • Extensive knowledge of and experience with service design methodologies, such as context mapping, research through design, personas, customer journey mapping, service blueprints, prototyping, user testing.
  • Experience with digitizing services is a nice bonus.

In summary, this requires at least the following competencies:

  • Collaborative focus
  • Quality orientation
  • Flexible
  • Result orientation
  • Binding
  • Networking
  • Accuracy
The Hague, South Holland, Netherlands
Full Time
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