Service Designer (12 month)

The Task :

Templeton & Partners is looking for a Senior or Principal Service Designer with the ability to tackle the problem space in terms of people, industry and scenario.

This is a 12 months project based in Rotterdam.

A service design position is not the same as a UX role. It involves a more holistic outlook on problem solving, extensive thinking of the backstage workings (in how a company works and delivers on customer experience) as

well as organisational and behavioural considerations.

Candidates should be able to plan, manage and execute a course of work, be highly independent, confident in their abilities and flexible enough to adapt to a fluid project landscape.

Responsibilities & deliverables may include :

• To investigate and identify distinct scenarios and opportunities to compile key use cases
• Be able to carry out appropriate research (direct and ethnographic) as required
• Understand people involved in the subject area; compile stakeholder maps / service ecosystems and personas / archetypes
• Exploration into current processes; As-Is Service / Experience Mapping
• Design and run collaborative and co-design workshops with internal teams to define opportunities and idea generation
• May also be required to run lean innovation workshops (with support)
• Facilitate challenger workshops to refine concepts and propositions
• Create ideal experience journeys for key stakeholders and key use-cases; User journeys, user flows, measurement framework
• Detailing holistic service functionality – Service Blueprints, Service backlogs

General abilities :

• Communicate work visually / diagrammatically as well as through the written word (Adobe Creative Suite experience expected)
• Consider the wider business case
• Appreciate the impact of incremental and disruptive ideas / innovation on ways of
• working and the greater business
• Experience of, or openness to, working in Agile ways
• Have an understanding of the impact of service solutions on technology build