Logistics and supply chain
Senior Service Designer
Archived
Full Time
PostNL
Your responsibilities:
- You conduct customer surveys and analyze CX trends, you translate the results into future and concrete CX for PostNL consumers;
- You organize and supervise workshops in order to arrive at the desired input and output;
- You develop various service design deliverables such as customer journeys, personas, scenarios and UX prototypes for all channels. This concerns applications, sites, tools, etc.;
- You propagate Design Thinking to the rest of the organization, up to a strategic level;
- You monitor the omni-channel customer experience after delivery;
- You get the best out of collaboration with researchers, product owners, scrum teams, web analysts, channel managers, corporate communication, etc.;
What are you bringing?
- You have a completed HBO or WO education;
- You have experience in conducting customer research, service and/or interaction design and guiding workshops and customer journey processes;
- You are able to create cross channel designs, develop service ecosystems, do user research and customer journey mapping, etc.;
- You have experience with innovative digital services, component thinking and responsive web design;
- You create effective collaboration with colleagues from different disciplines to achieve objectives, you know how to connect;
- You have strong conceptual and analytical skills, good communication and presentation skills, knowledge of agile working;
Location
Den Haag, ZH
Type
Full Time
Industry
Logistics and supply chain
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